
ProCare Machine Maintenance from $100,000 to $200,000
Express Shipping in the Dominican Republic
Visit us in Santo Domingo and Santiago
Specialized Customer Service
Contact us at (809) 241-2000
Excellence since 1990
How it works:
You will receive an email confirming your purchase, including the terms and conditions. Please save this email as your proof of purchase. Instructions for product registration and service plan registration will be provided.
The plan begins on the purchase date and provides coverage for the chosen term.
Schedule annual maintenance by contacting Wellness Pro by phone at (809) 241-2000 or online at store.wellness-pro.com. Claims can be made at any time by contacting Wellness Pro directly at (809) 241-2000 or online at store.wellness-pro.com . You will speak with one of our fitness repair experts to troubleshoot the issue. Genuine replacement parts will be shipped directly from Wellness Pro. A Wellness Pro technician will then be dispatched to install the parts.
If we cannot repair your unit, we will replace it with an identical or similar unit.
15-point performance check
- Tension and wear of the walking belt
- Motor Tilt/Calibration
- Console controls
- Ranges through speed and endurance
- Space-saving functionality
- Heart rate monitor check
- Power/ground cable/surge protector
- Engine belt tension
- Electronic dusting and cleaning
- Reed switch alignment
- Motor voltage
- Damping system
- Wear locations
- Motor controller calibration
- Machine balance
Standard service plan
The extended warranty in the standard service plan offers options to add additional years of coverage to the manufacturer's warranty.
- It covers parts and labor for 1 or 3 years.
- Home service visits
- Politics without lemon
- It covers failures due to normal use and wear and tear.
It goes well with

ProCare Machine Maintenance from $100,000 to $200,000
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQs
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Contact Us
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Frequently Asked Questions
Quick answers
Can I request a quote?
Yes, but it's only suitable if you're looking to equip a commercial gym. The prices and convenience of buying through our online store are superior for consumers.
What guarantees do the products offer?
See the warranty page.
How long will it take to deliver my order?
Orders without installation are delivered in 3-8 business days.
Orders with installation are delivered in 5-15 working days.
Where can I go to see and try your products?
Visit our store in Santo Domingo.
Visit our store in Santiago.
What is the best fitness brand in the world?
MATRIX FITNESS has established itself as the #1 international sales brand since 2022 and Wellness Pro is the brand's exclusive distributor.

