Johnson Health Tech (JHT), société mère de Matrix Fitness, Vision Fitness et Horizon Fitness, a reçu le Prix international d'excellence du service client décerné par le Customer Service Institute of America (CSIA). JHT est le premier fabricant d'équipements de fitness à recevoir cette distinction.
Les critères d'évaluation des Prix internationaux d'excellence du service sont conformes à la Norme internationale de service à la clientèle (ICSS), qui offre un cadre complet et pratique pour aider les organisations à fournir un service de haute qualité de façon constante. S'appuyant sur la méthodologie du tableau de bord prospectif, cette norme évalue les organisations afin de déterminer si le client est au cœur de leurs activités et comment cela se traduit par leur culture, leurs processus, leurs procédures, leurs formations, leurs pratiques de recrutement et leurs actions quotidiennes.
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Les ventes mondiales de Matrix Fitness ont progressé de 17,5 % en 2019.
Matrix Fitness s'associe à iFIT pour proposer un contenu de fitness interactif sans précédent aux clubs de santé et aux centres de remise en forme.
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