Política de envío

At Wellness Pro De La Rosa SRL, we are committed to delivering the highest quality training equipment and supplies throughout the national territory. Below are the terms, timelines, and responsibilities governing our dispatch, delivery, and assembly processes.

1. Nationwide Coverage & Logistics Setup

We provide delivery coverage across all regions and provinces in the Dominican Republic. To ensure efficient service based on the nature of each product, we utilize two dispatch methods:

  • Dedicated Fleet & Specialized Staff: Used for orders that include certified technical installation of heavy or retail equipment.

  • Local Freight / Courier Agencies: Used for shipping smaller accessories, consumables, and lower-volume items.

Delivery Restrictions:

We do not deliver directly to hotel complexes or gated communities. If the provided address falls within one of these restricted locations, the customer must arrange to receive the order outside the restricted perimeter or provide an authorized alternative address.

2. Shipping Rates & Costs

  • Free Shipping: All items and equipment listed in our online store include free standard shipping nationwide.

3. Scope of Service, Installation & Physical Constraints

A. Orders with Installation (White-Glove Service)

  • Specialized technical installation is available nationwide.

  • Delivery Level: Delivery with installation is strictly limited to the ground level of the property.

  • Upper Floors: If the customer requires placing the equipment on a second floor or higher, it is the customer's sole responsibility to provide the necessary support personnel to move the equipment vertically to its final location prior to assembly by our technical crew.

B. Shipping-Only Orders (No Installation)

  • Delivery is considered complete once any adult present at the provided address receives the goods and signs the delivery receipt. The presence of the original purchaser is not strictly required.

4. Processing, Transit & Installation Timelines

A. Delivery & Installation Timelines

  • Order Processing: 24 business hours from payment confirmation.

  • Shipping for Accessories & Items Without Installation:

    • Major Cities (Santo Domingo and Santiago): 24 to 48 business hours transit time.

    • Rest of the Country: 2 to 5 business days transit time.

  • Equipment Requiring Installation: The complete process of dispatch, shipping, and technical installation takes 5 to 15 business days.

B. Customer Availability

The customer agrees to be available (or have an authorized representative available) to receive the order within a maximum window of 7 business days from the dispatch notification.

C. Delivery Authorization

Delivery is authorized to any adult present at the specified address, provided they present a valid Dominican ID (Cédula de Identidad y Electoral) or Passport and sign the corresponding delivery slip.

D. Failed Delivery & Rescheduling Fees

If delivery or installation cannot be completed due to customer-related issues (absence at the scheduled address, restricted access, or unprepared space), the following re-delivery charges will apply:

Product / Service Type Re-delivery Fee Revised Delivery Window
Equipment with Installation (Santo Domingo & Santiago) USD $200.00
Subject to technical team availability

Equipment with Installation (All other provinces) USD $400.00
Subject to technical team availability

Items / Equipment without Installation - Small USD $15.00 per item
Additional 5 to 15 business days

Items / Equipment without Installation - Medium USD $25.00 per item
Additional 5 to 15 business days

Items / Equipment without Installation - Large USD $40.00 per item
Additional 5 to 15 business days

5. Delivery Inspection, Damage Claims & Tax Invoices (NCF)

A. Inspection Protocol

The recipient must visually inspect the external and internal condition of the equipment or package in detail in the presence of the carrier before signing the delivery slip (conforme).

B. Window and Requirements for Transport Damage Claims

In the event of irregularities, damage, or defects attributable to transit, the customer has a strict 48-hour window from receipt to submit a claim. To process the request, the customer must provide:

  1. A minimum of 5 Ultra High Definition (UHD) photos clearly showing the product damage, packaging, and shipping label.

  2. A minimum of 1 continuous Ultra High Definition (UHD) video documenting the overall condition of the equipment and the specific damage.

Claims submitted after 48 hours or failing to meet the required audiovisual criteria will not be processed.


C. Tax Invoices (NCF)

Fiscal credit invoices (B01) or final consumer invoices (B02) will be sent via email or WhatsApp within a maximum of 10 business days following dispatch.

6. Pre-Installation Prerequisites (Cardio & Retail Equipment)

To guarantee proper operation and maintain the validity of the manufacturer's warranty, the customer must meet the following technical requirements prior to the arrival of our service team:

  • Electrical Readiness: The customer must ensure that the installation location has the appropriate electrical connections and protection (dedicated voltage lines, grounding, and specified plugs for cardio equipment). Prior validation may be required by our internal technical team.

  • Non-Compliance: Failure to have proper electrical setup at the time of the technical visit will result in:

    1. Immediate suspension and abandonment of the installation.

    2. A re-visit/re-delivery fee as outlined in Section 4.D.

    3. Automatic voiding of the limited warranty on electronic components if forced connections are made to inadequate wiring.