Johnson Health Tech (JHT), compañía madre de Matrix Fitness, Vision Fitness y Horizon Fitness, fue galardonada con el Premio a la Excelencia en el Servicio Internacional por el Instituto de Servicio al Cliente de América (CSIA). JHT es el primer fabricante de equipos de fitness en ser reconocido con este logro.
Los criterios de evaluación de los Premios a la excelencia en el servicio internacional están alineados con el Estándar internacional de servicio al cliente (ICSS), que proporciona un marco integral y práctico para ayudar a las organizaciones a brindar altos niveles de servicio de manera constante. Este estándar, basado en la metodología del cuadro de mando integral, revisa las organizaciones para determinar si el cliente es el foco del negocio y cómo se apoya a través de la cultura, los procesos, los procedimientos, la capacitación, las prácticas de contratación y las acciones diarias.
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