Johnson Health Tech (JHT), the parent company of Matrix Fitness, Vision Fitness, and Horizon Fitness, was awarded the International Service Excellence Award by the Customer Service Institute of America (CSIA). JHT is the first fitness equipment manufacturer to be recognized with this achievement.
The evaluation criteria for the International Service Excellence Awards are aligned with the International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to help organizations consistently deliver high levels of service. Based on the balanced scorecard methodology, this standard reviews organizations to determine whether the customer is the focus of the business and how this is supported through culture, processes, procedures, training, recruitment practices, and daily actions.
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